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Ask us something
You do not have to be moving yet. A good share of what we answer comes from people who have just had an offer accepted and want to know what the first sensible step is.
Just had an offer accepted?
Then this is the right moment, even with no date in sight. A survey costs nothing and settles the volume, which is the number every other decision hangs off. We will hold a provisional slot and treat it as provisional until you tell us contracts have exchanged.
Worried about the chain?
Say how many households are in it and what your solicitor has told you about the likely completion hour. Both change our plan, and neither is information we can get anywhere else.
If something went wrong
Write and say so plainly. Your booking contract covers claims and the time limits on them, and we would far rather deal with it directly than leave you reading clauses on your own.